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  • Purchase of ticket

    • Does the government control the price of airline tickets?

      No. The airlines determine the prices of air tickets. Air fares in Brazil allow freedom of tariff which applies to national flights and international flights originating from the country.

    • Do I have to purchase travel insurance?

      When buying your ticket, you are not obligated to purchase travel insurance: these are additional and optional services.

    • Is the price of air tickets the same for children as they are for adults?

      For domestic flights, fares for children under the age of two who are not occupying a seat cannot exceed 10% of the fare paid for by an adult.

    • What is the purpose of the boarding fee?

      The boarding fee is charged by the airlines, in the Act of the sale of the air ticket, and is forwarded to airport management for the maintenance of infrastructure and services. Runways, aircraft patios, aircraft boarding rooms, elevators, escalators, air-conditioning, sound systems and cleaning are some of the things that are the responsibility of the airport administration. The value is determined according to the category of the airport and the nature of travel (domestic or international).

  • Documents for boarding

    • What documents are necessary for identification on domestic flights?

      You can submit an official document with a photograph that can be identified, for example, identity card (RG); National Driving License (CNH); Identity card issued by council or Professional Federation, with (OAB, CREA and other); Working papers; National Passport; identification cards issued by the Judiciary and Federal or State Legislature; document issued by Ministry or organ subordinate to the Presidency of the Republic; Pilot licenses, Commissioner, flight mechanic and flight operating broker issued by Anac. In the instance of domestic flights, certified copies of these documents are acceptable.

    • And if my documents have been stolen, for example?

      In the event of theft, robbery or loss of documents, a police report issued within 60 days will be acceptable.

    • What are the documents required for the boarding of children and adolescents?

      The birth certificate of children and adolescents are accepted (original or certified copy). In the case of traveling with only one parent or unattended, check the requirements of the child and youth legal entity of the boarding location. No child may travel outside of the city where they live unattended by parents or guardians without judicial permission. Such authorization is granted when the child is accompanied by a parent. However, it is possible that children and adolescents travel unaccompanied of both parents, only if this is in compliance with the legal requirements. Consult airline in advance and check what it says about the Statute of the child and adolescent, in addition to the requirements of the child and youth legal entity (Jurisdiction of childhood and youth) of the boarding location. The rules for international flights are different. Check the information under the topic: International flights.

    • Are there different rules for the boarding of foreign passengers?

      Passengers of other nationalities must submit one of the following valid documents: Passport; Foreign identity card - CIE (RNE); Diplomatic or Consular identity; or another type of travel document, resulting from international agreements signed by Brazil. In the case of travel within Brazil, the CIE application protocol issued by the Federal Police Department can be accepted as a replacement of the original document, for the maximum period of 180 days from the date of its issue. In addition, in some situations, foreigners with permanent visas are exempted from substitution of the CIE and are required to submit any of the documents accepted for Brazilians.

  • Access to departure lounges

    • Who can enter departure lounges?

      Departure lounge access is restricted to passengers who have in hand valid boarding passes (dispatched by airline for boarding the company aircraft, with date and time compatible with those of its presentation). Take note of the time you must enter the departure lounge informed on your card.

  • Check-in and flight schedules

    • What is check-in?

      Check-in is the procedure performed by the airline for passenger identification, dispatching of luggage and the issuing of a boarding pass. This can be done at the check-in counter of the company, by internet, in selfservice points and in applications for mobiles or tablets.
      The assistance and the Organization of queues are the responsibility of the airlines. After check-in, you must go to the gate designated by the airline, on the timetable.

  • Baggage

    • What is the permitted hand baggage size?

      The limits for carry-on baggage are defined by safety criteria that meet the maximum take-off weight of the aircraft and the preventive measures of safety on board. For domestic flights the baggage cannot be greater than 115 cm (height length width) and the maximum weight is 5 kgs. If you exceed this specification, the airline may require that you do not travel with your luggage and that it be dispatched.

    • Baggage on domestic flights

      Prohibited - The rule for the transport of sharp objects, such as pocket knives and nail scissors, remains the same: they can not be carried in hand luggage.

      Valuable goods - In the luggage to be checked, the passenger must avoid transporting valuable goods (such as jewelry or electronic devices). But, if need be, you can declare the value of the goods transported even at check-in. To do this, request the form from the airline, who will be responsible for the goods declared for a fee to be charged at the time of confirmation of the goods. Check the values ​​with the airline; usually, the Invoice is required as proof of the value of the goods to be dispatched.

      Caution! Explosive, flammable or toxic substances are not allowed in your baggage. When in doubt, consult the airline.

      It's the rule - Passengers should avoid carrying fragile items in their checked baggage. The airline may not indemnify any damages to these items, in compliance with the rules set forth in the air service contract.

    • Baggage on international flights

      In addition to the restrictions listed for domestic flights, international flights have their own security rules. In hand luggage, gel containers and pastes should be carried in a transparent package of up to 1 liter and with a maximum dimension of 20 cm x 20 cm. Each container of liquid can not exceed 100 ml, even if it is not full.

      Infant Feeding - You can carry your baby's food in hand luggage, but only the amount that will be used during the flight. The same goes for syrups, whey, soups, etc. The power supply should be presented on the pre-trip safety x-ray inspection on board. The rules on baggage limits vary according to the country of destination; so please check with the airline in advance.

      Medications - Medications can be transported only upon presentation of the prescription (prescription) at the time of x-ray inspection.

      Free Shop Products - Perfumes, drinks and other liquids purchased in free shops must be packed in a sealed bag by the establishment and with an invoice on the day of the flight. Please check with the airline in advance for domestic flights that are in international area or connecting in other countries.

      Additional coverage - If the passenger intends to transport goods worth more than R $ 5 thousand (1,131 SDR = Special Drawing Rights, currency used by international aviation), he / she may make a special declaration of value with the airline for purposes of additional coverage in case of loss of luggage.

      In case of loss of luggage containing goods purchased abroad, request the registration of the occurrence to the airline, at the time of landing.

    • Special baggage

      Special baggage - The conditions for carrying special luggage (sporting or musical equipment, for example) must be checked in advance with the airline. Baggage that does not comply with the rules established by the company may be refused or subject to cargo transportation contract.

      Medical Prescription - You can take your medications, but do not forget the prescription. Some products may undergo sanitary inspection in other countries. To avoid disruption, try to keep them in the original packaging and carry them in hand luggage. Pay attention to individual container volumes as there are restrictions.

  • Health Care

    • Care with regard to vaccination?

      Always keep your vaccination card updated. According to the conditions of your trip, other vaccines may be recommended. It is important to note that, in order to achieve the necessary protection, each vaccine requires a period of time to take effect varying from 10 days to six weeks. Therefore, vaccinate yourself in advance.

  • Needs

    • How to proceed in the case of passengers who need assistance?

      People with disabilities, person under 60 (sixty) years old, pregnant women, person accompanied by a child, person with reduced mobility or any person in any specific condition with limitations in their autonomy. As a passenger, that person is entitled to special care. The airline must, at the time of sale of the air ticket, ask about the need of any special needs and the passenger also has the duty to inform the airline of their requirements (technical assistance, accompany and/or use of supplemental oxygen) at the time of the purchase of the ticket, even over the internet, which can vary between 48 to 72 hours before boarding, depending on the type of need. The company Will have to respond to the request within 48 hours. Those with special needs are also entitled to preferential service when checking-in and boarding. Their arrival assistance is carried out after everyone else except in situations where the time available for a connection is limited or another justifiable reason for prioritization. In addition, the passenger can use a wheelchair or other technical AIDS (canes, crutches, walkers etc.) in order to move to the exit of the plane. A prerequisite is that the equipment passes through airport security inspection.

  • Transport of pets

    • How can I travel with my pet?

      Regarding the form of transportation, check what the rules are for transporting pets in the airline of your choice, as it may be permitted inside or in the aircraft hold and, depending on the size or breed, your pet will have to use a Muzzle for access to the airport terminal. In addition to the rules of the airline, there are requirements of the The Ministry of Agriculture, Livestock and Food Supply (MAPA) for the transport of domestic animals which vary according to the type of trip, whether domestic or international.

    • Is there a charge for this service?

      This service is not included in the price of the ticket. The request of price must be made in advance to the airline. If the airline authorizes the transport of animals, it is necessary to present an animal health certificate before boarding.

    • What are the rules for travelling with pets on domestic flights?

      For travel within Brazil, cats and dogs must be transported with certificates of Health issued by veterinary doctors registered with the Regional Council of veterinary medicine. For any other animals, the Transit guide Animal - GTA issued by authorized veterinarian recognized by MAPA or by the executing agency of health defense of the States will be necessary. In the case of wild species, it is necessary also to show that the animal was purchased legally, upon presentation of the invoice of purchase issued by farm or wild animal merchant duly authorized by the competent environmental agency. In the absence of such a document, a transport permit issued by the competent environmental agency must be presented.


    • Can the gate where I will board change?

      Yes. The boarding gates can suffer changes due to accommodation of aircraft on the courtyards which is aimed at providing greater convenience for passengers and the fulfilling of timetables of flights. So, you should stay alert to sound warnings about the calls for boarding and to monitors of arrivals and departures.